All returns must be made within 21 days of the original purchase date.
To be eligible for a return, the item must be in its original condition and packaging, unopened and unused.
The customer is responsible for all return shipping fees unless the item received was damaged or incorrect.
If the item received was damaged or incorrect, PORES X will provide a prepaid return label and ship a replacement item at no additional cost to the customer.
Refunds will be processed back to the original form of payment and may take up to 7-10 business days to appear in the customer’s account.
PORES X reserves the right to refuse any returns that do not meet the above criteria.
In the event that a product is discontinued, we reserve the right to substitute the product with one of equal or greater value.
Gift cards and e-gift cards are non-refundable and cannot be exchanged for cash.
All sales are final for any promotional or discounted items.
PORES X reserves the right to modify or cancel the return and refund policy at any time without notice.
Prepaid treatments and treatment services are non-refundable.
The return and refund policy are subject to the laws of the jurisdiction in which the customer purchased the item.
Shipping Policy
Orders will be processed and shipped within 1-2 business days of the order date, unless otherwise stated.
Shipping times may vary depending on the shipping address and shipping method selected during checkout.
PORES X currently offers shipping international.
Shipping fees within Australia are a flat rate of $10.
PORES X offers free standard shipping on all orders over $99.
PORES X offers multiple shipping options, including standard shipping, expedited shipping, and overnight shipping.
PORES X is not responsible for any delays in shipping due to weather, natural disasters, or carrier delays.
PORES X is not responsible for any customs or import duties that may be applied to international orders.
PORES X is not responsible for any lost or stolen packages once they have been shipped and tracking information has been provided.
If an order is returned to PORES X due to an incorrect or incomplete shipping address provided by the customer, the customer will be responsible for any additional shipping fees required to resend the package.
PORES X reserves the right to modify or cancel the shipping policy at any time without notice.
